Terms of Service

Effective from 1 January 2025 • Last updated: 6. 10. 2026

1. General Provisions

These Terms of Service ("Terms") govern the rights and obligations between the operator of the Rezervly platform (Oliver Hlavnička, Company ID: 29521939, hereinafter "we" or "operator") and users — businesses registered on the platform available at rezervly.eu (hereinafter "platform").

By registering on the platform, you agree to these Terms. If you do not agree, please do not use the platform.

2. Description of Service

Rezervly is a SaaS (Software as a Service) platform designed for businesses to manage online bookings and appointments. The platform enables:

• Creating a public booking page for customers
• Managing offered services, working hours, and capacity
• Automated confirmation and notification emails
• Overview and management of bookings in the admin panel

The operator reserves the right to continuously develop, modify, and update the platform. Users will be notified of significant changes by email.

3. Registration and User Account

Registration on the platform is free. The user agrees to:

• Provide truthful and up-to-date information
• Keep login credentials confidential
• Not share account access with third parties
• Immediately notify the operator of any suspected unauthorised access

The operator reserves the right to suspend or terminate accounts that violate these Terms or are used for unlawful activities.

4. User Obligations

You agree not to use the platform for:

• Any unlawful activity
• Sending spam or unsolicited commercial messages
• Damaging the reputation of the operator or other users
• Attempting to gain unauthorised access to platform systems
• Overloading the platform infrastructure

5. Limitation of Liability

The platform is provided "as is". The operator is not liable for:

• Loss of data caused by force majeure or third-party attacks
• Loss of profit arising from temporary platform unavailability
• Damages caused by improper use of the platform by the user

Platform availability (SLA) is not guaranteed; however, the operator commits to minimising downtime and providing advance notice of planned maintenance.

6. Privacy

Personal data processing is carried out in accordance with GDPR. For details, see our Privacy Policy.

7. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Czech Republic. Disputes will be resolved preferably by amicable agreement. If no agreement is reached, the competent courts of the Czech Republic shall have jurisdiction.

Consumers may contact the Czech Trade Inspection Authority (coi.cz) for alternative dispute resolution.

8. Changes to Terms

The operator reserves the right to amend these Terms. Users will be notified of significant changes by email at least 14 days in advance. By continuing to use the platform after changes take effect, the user accepts the new Terms.

9. Contact

Oliver Hlavnička
Company ID (IČO): 29521939
E-mail: info@rezervly.eu
Web: rezervly.eu